Open Pantry for Suppliers
Everything Open Pantry does for food wholesalers
Open Pantry is one system that runs a food wholesale business end to end: it captures the orders your customers send, turns them into picks and deliveries, invoices them automatically, syncs the result to your accounting package, and shows you the margin on every line. Each feature below has its own page explaining exactly how it works.
Trusted by 600+ suppliers delivering to 5,000+ venues across Australia and New Zealand.
- Suppliers on Open Pantry
- 600+
- Venues ordering through it
- 5,000+
- Admin hours saved each week
- 38+
- Supplier features, each with its own page
- 56
Take & receive orders
Every order in one place, however your customers choose to send it.
AI Order Capture
Email, SMS and photo orders read automatically and turned into real orders — no retyping.
Learn more →AI Order Entry
What AI order entry is, how the pipeline works for fresh food, and which channels are read today.
Learn more →Wholesale Ordering Software
What wholesale ordering software has to cover in fresh food — the order is the easy part, and everything after it has to come off the same record.
Learn more →Restaurant Supplier Ordering
How restaurants, cafes and pubs order from you — under your name, at their own prices, with the cut-offs and delivery days you set.
Learn more →Branded Ordering App
Your own wholesale ordering app and online store, carrying your brand and your catalogue.
Learn more →Standing & Recurring Orders
Set a venue's repeating order once and let it run itself, week after week.
Learn more →Customer Pricing & Promotions
Per-customer price lists, contract pricing and time-boxed promotions that apply themselves.
Learn more →Customer Management
One record per customer — history, agreed prices, delivery days, credit terms and the accounts going quiet.
Learn more →Order on Behalf
Place an order for a customer from their own account, at their price list and agreed prices.
Learn more →Product Visibility
Decide which customers see which products, and which prices — per customer or per customer group.
Learn more →Specials & Promotions
Time-boxed specials that price themselves for the customers you aim them at, and end on their own.
Learn more →Customer Portal
The self-serve ordering portal your venues log into, carrying your brand and their prices.
Learn more →WhatsApp & SMS Ordering
Customers message your own ordering number; texts, photos, PDFs and voice notes become orders at their prices.
Learn more →Voice Ordering
Customers hold the mic, say the order, check each matched line and add it to their normal cart.
Learn more →EDI & Online Stores
Supermarket EDI purchase orders and Shopify or WooCommerce store orders land in your order queue, with PO responses, ASNs and SSCC labels sent back automatically.
Learn more →Sales Team CRM
A CRM for your own reps built on real orders — account pages, leads and routes, pipeline, targets with pace and credited-sales commission.
Learn more →Claude & ChatGPT Connector
Ask Claude or ChatGPT about your orders, customers, stock and margins — and confirm any change it drafts.
Learn more →Pick, pack & deliver
Get the right food on the right truck, first time.
Digital Pick & Pack
Paperless pick slips on a tablet, with live progress across the whole run.
Learn more →Buy in Units
Sell the same product by carton, tray or each — priced and picked correctly every time.
Learn more →Delivery Routes & Live ETAs
Route planning, a driver app and live ETAs your customers can actually see.
Learn more →Order Status Tracking
A status your team works from and a plain one your customer can read, written by the work itself.
Learn more →Lot Tracking, Expiry & FEFO
Full traceability on perishables, with first-expired-first-out picking built into the run.
Learn more →Warehouse Scanning
Scan GS1 carton, pallet and bin labels to receive, put away, move, count, pick and load out — on a phone, ring scanner or handheld.
Learn more →Catch Weight, Scales & Labels
Weights from a connected scale or the supplier label, checked against tolerance, invoiced as shipped, with carton labels printed on capture.
Learn more →Advanced Delivery
Delivery zones, pre-start checks, load-out carton scans, cash on delivery, crates and an exceptions inbox for every drop.
Learn more →Invoice & get paid
Bill accurately, chase less, and reconcile in minutes.
Auto-Invoicing & Payments
Invoices go out the moment the delivery lands, with payment built into the same flow.
Learn more →Credits & Returns
Handle short deliveries, rejections and returns without a spreadsheet argument.
Learn more →Accounting Sync
Sync invoices, credits and payments with Xero, MYOB and QuickBooks — no double entry.
Learn more →Xero Integration
Finalised orders posted to Xero as invoices, with your own account codes, GST treatment and contact matching.
Learn more →MYOB Integration
Finalised orders recorded on your MYOB AccountRight company file, against your own income accounts and tax codes.
Learn more →QuickBooks Online Integration
Finalised orders posted to QuickBooks Online — and payments recorded there flow back and settle the order.
Learn more →Online Credit Applications
New customers apply online from a link or QR code, ABN checked and signed on their phone — approve it and the customer is created with their terms and price list.
Learn more →Sage Integration
Finalised orders posted to Sage Accounting as sales invoices, against your own ledger accounts and tax rates, with payments recorded both ways.
Learn more →Stock, buying & margin
Know what you hold, what to buy, and what you're actually making.
Inventory Intelligence
Stocktakes, shrinkage alerts and smart reordering that flag problems before they cost you.
Learn more →Purchasing & Auto-POs
Purchase orders raised automatically from real demand instead of from memory.
Learn more →Vendor Invoice Matching
Three-way matching that catches overcharges and price creep before you pay them.
Learn more →Catalogue Management
One product record carrying units, pack sizes, categories, tax, storage areas, cost and every price list.
Learn more →Price List Management
Fixed or margin-based price lists assigned per customer, overridden line by line, live the moment you save.
Learn more →Catalogue Imports
Load or reprice a whole product list from a spreadsheet, with a preview before anything is written.
Learn more →Analytics & Reporting
Six reports built from the orders you already took — revenue, customers, products, lapsed accounts and trends.
Learn more →Supplier Dashboard
One screen that opens on what is outstanding: picking, dispatch, uninvoiced deliveries and failed exports.
Learn more →Margin & COGS Analytics
Live margin by product, customer and delivery run — not a month-end surprise.
Learn more →Multi-Location Inventory
Stock by site and by bin, cartons and pallets tracked as units, transfers between warehouses and stock held for an order.
Learn more →Quality Hold & Supplier Claims
Hold suspect stock out of picking, claim damaged or short deliveries back from vendors, and enforce each customer’s shelf life.
Learn more →Food Safety & Recalls
Daily and goods-in checks, delivery temperatures, certificates and lot recalls that track every customer until they confirm.
Learn more →Production & Landed Cost
Assembly and repack runs costed from inputs, packaging and labour, kits sold from components, and freight and duty spread onto stock cost.
Learn more →Carcass Breakdown
Break down carcasses on a tablet and cost every cut by sales value, weight or your own shares — with yields and body-level trace.
Learn more →Built for your industry
How Open Pantry works for each kind of fresh food and drink wholesaler.
Fruit & Veg Wholesalers
Market-morning price changes, orders in one list by cut-off, standing orders and lot and use-by tracked to the carton.
Learn more →Meat Suppliers
Catch-weight lines weighed at pack and billed at the weight that left, with the same cut sold by kilo, piece or carton.
Learn more →Butchers
Your own ordering app for the cafés, pubs and restaurants you supply, with per-customer prices and catch-weight billing.
Learn more →Poultry Suppliers
Overnight orders in one list, birds weighed at pack and billed at that weight, and temperature recorded at the door.
Learn more →Seafood Wholesalers
Only what you have is orderable, substitutions handled at the bench, catch weight billed as shipped and FEFO picking.
Learn more →Smallgoods
Use-by held against the carton, random-weight lines billed at the weight cut and fixed-weight trays sold by the carton.
Learn more →Milk & Dairy Delivery
Standing orders that place themselves, one-tap top-ups, routed runs with live ETAs and invoices out as the run goes.
Learn more →Beverage Suppliers
One product sold by carton, tray or each, dated specials, per-account pricing and routed delivery runs.
Learn more →Bakeries
A nightly cut-off, tomorrow’s quantities totalled by product and standing orders already counted in.
Learn more →Open Pantry features — common questions
What features does Open Pantry include for food wholesalers?
Open Pantry covers the full wholesale cycle: order capture (including AI capture of emailed, texted, WhatsApp and photographed orders, voice ordering, EDI and Shopify or WooCommerce store orders), a branded ordering app for your customers, online credit applications, standing and recurring orders, per-customer pricing and promotions, a sales team CRM, digital pick and pack with warehouse barcode scanning, catch-weight scales and labels, selling the same product by carton, tray or each, multi-site and bin-location inventory with cartons and pallets, delivery routing with live ETAs and advanced delivery controls, lot tracking, FEFO picking, food safety records and recalls, quality hold and supplier claims, production, repacking, carcass breakdown and landed cost, automatic invoicing, payments and overdue reminders, credits and returns, accounting sync with Xero, MYOB, QuickBooks and Sage, inventory and stocktakes, purchasing with automatic purchase orders, three-way vendor invoice matching, live margin and COGS analytics, and a connector for Claude and ChatGPT.
Do I have to take every feature, or can I start with just one part?
You can start with one part. Most suppliers begin with order capture and the branded ordering app, because that is where the manual typing is, then switch on pick and pack, invoicing and inventory as they go. Every feature works on its own and works better alongside the others.
Which features are included on which plan?
Ordering, pick and pack, delivery and invoicing are core. Accounting sync and inventory sit on the Pro plan. AI order capture, the white-label branded ordering app, the warehouse, production, food safety and advanced delivery tools, EDI and store integrations, and the Claude and ChatGPT connector sit on the Enterprise plan. The pricing page sets out exactly what is in each plan.
Does Open Pantry replace my accounting software?
No. Open Pantry runs the ordering, fulfilment and invoicing side, then syncs invoices, credits and payments into Xero, MYOB, QuickBooks or Sage so your accountant keeps working the way they already do. You do not enter anything twice.
Can Open Pantry handle products sold by weight or by different units?
Yes. The same product can be sold by carton, tray, kilogram or each, with the price, the pick slip and the invoice all reflecting the unit the customer actually ordered in. Catch-weight items are priced on the weight that was picked.
How long does it take to get set up?
Most suppliers are taking live orders within a few weeks. Your catalogue and customer list are imported for you, and you can run Open Pantry alongside your current process while your customers move across.
Do my customers need to download an app to order from me?
They can, but they do not have to. Venues can order through your branded app, through the web, or keep emailing and texting exactly as they do now — AI order capture reads those and turns them into real orders on your system.
Is Open Pantry a marketplace where other suppliers can see my customers?
No. Open Pantry is your own software. Your catalogue, your pricing and your customer list are yours alone, and no other supplier can see them.
See it running on your own catalogue
We will load your products and your customers, and walk you through the features that matter to your run.