Open Pantry is ordering software for meat wholesalers. Flag a product as catch weight and your picker weighs each carton as it is packed — the invoice then bills that weight, not the quantity the venue happened to order. The same cut can be sold by the kilo, the piece or the carton, and nobody re-types a kilogram between the dock and the books.
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Weights scrawled on cartons and re-typed into an invoice later
Billed for what was ordered, not for what was actually cut
Weight arguments a fortnight after the delivery, with no record to check
Credits raised to end the argument rather than because they are right
Catch weight is set per product, so the cuts you sell by the kilo behave differently from the cartons of mince you sell as a unit. Nothing else in your catalogue changes.
A kilo figure, a number of pieces or a carton — the pack they order in is the pack that appears on the pick slip, priced correctly for that account.
Each carton is weighed as it goes into the order — the number typed in, or read straight off a connected scale if you use one. That becomes the delivered total for the line.
The invoice bills the weighed figure, over or under what was ordered, and syncs to Xero, MYOB or QuickBooks without anyone entering it a second time.
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A venue orders 18 kilos of scotch fillet. Four cartons come off the band at 4.62, 4.71, 4.68 and 4.63 — 18.64 kilos. Open Pantry keeps all three figures against the same line: what was asked for, what was weighed, and what was billed. The invoice uses the weighed figure, whether that is over or under the order.
The gap between the warehouse and the office is where meat businesses lose money — a weight misread, a carton not counted, a credit issued to end an argument. When the invoice is generated from the same weigh sheet the packer filled in, that gap closes. Nobody re-keys a kilogram, and the number on the invoice can always be traced back to a carton.
A restaurant wants three pieces, a pub wants a carton, a caterer orders by the kilo. They are all the same product in your catalogue. Open Pantry holds the pack ladder — kilo, piece, carton — converts between them automatically, and shows each customer only the packs you let them buy, at their price.
Meat orders arrive right up to the cut-off, across a phone, an inbox and whatever the rep wrote down. In Open Pantry they land in one list, sorted by delivery run rather than arrival time, and the cut-off closes the day — so what is in front of the boners in the morning is the whole job, not the part that made it onto the sheet.
Real gains suppliers report after moving ordering, fulfilment and invoicing onto Open Pantry.

M&J Chickens are a protein wholesaler running the same problem set — weight-based lines, early runs and venues that order right up to the cut-off. Open Pantry moved their ordering out of calls and messages into one digital workflow.
“With Open Pantry, we launched our own fully branded ordering app — it’s helped us protect our customer base, move to digital ordering, and deliver a much better experience to our venues.”
Most meat wholesalers already have a system for weights: a marker, a carton and someone in the office typing them up later. It works, in the sense that invoices go out — but every kilogram passes through a human twice, the customer is billed for the order rather than the cut, and when a weight is disputed there is nothing to check. Capturing the weight where the weighing already happens costs the packer nothing and removes the whole argument.
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