Open Pantry for Suppliers
Everything Open Pantry does for food wholesalers
Open Pantry is one system that runs a food wholesale business end to end: it captures the orders your customers send, turns them into picks and deliveries, invoices them automatically, syncs the result to your accounting package, and shows you the margin on every line. Each feature below has its own page explaining exactly how it works.
Trusted by 600+ suppliers delivering to 5,000+ venues across Australia and New Zealand.
- Suppliers on Open Pantry
- 600+
- Venues ordering through it
- 5,000+
- Admin hours saved each week
- 38+
- Supplier features, each with its own page
- 32
Take & receive orders
Every order in one place, however your customers choose to send it.
AI Order Capture
Email, SMS and photo orders read automatically and turned into real orders — no retyping.
Learn more →AI Order Entry
What AI order entry is, how the pipeline works for fresh food, and which channels are read today.
Learn more →Wholesale Ordering Software
What wholesale ordering software has to cover in fresh food — the order is the easy part, and everything after it has to come off the same record.
Learn more →Restaurant Supplier Ordering
How restaurants, cafes and pubs order from you — under your name, at their own prices, with the cut-offs and delivery days you set.
Learn more →Branded Ordering App
Your own wholesale ordering app and online store, carrying your brand and your catalogue.
Learn more →Standing & Recurring Orders
Set a venue's repeating order once and let it run itself, week after week.
Learn more →Customer Pricing & Promotions
Per-customer price lists, contract pricing and time-boxed promotions that apply themselves.
Learn more →Customer Management
One record per customer — history, agreed prices, delivery days, credit terms and the accounts going quiet.
Learn more →Order on Behalf
Place an order for a customer from their own account, at their price list and agreed prices.
Learn more →Product Visibility
Decide which customers see which products, and which prices — per customer or per customer group.
Learn more →Specials & Promotions
Time-boxed specials that price themselves for the customers you aim them at, and end on their own.
Learn more →Customer Portal
The self-serve ordering portal your venues log into, carrying your brand and their prices.
Learn more →Pick, pack & deliver
Get the right food on the right truck, first time.
Digital Pick & Pack
Paperless pick slips on a tablet, with live progress across the whole run.
Learn more →Buy in Units
Sell the same product by carton, tray or each — priced and picked correctly every time.
Learn more →Delivery Routes & Live ETAs
Route planning, a driver app and live ETAs your customers can actually see.
Learn more →Order Status Tracking
A status your team works from and a plain one your customer can read, written by the work itself.
Learn more →Lot Tracking, Expiry & FEFO
Full traceability on perishables, with first-expired-first-out picking built into the run.
Learn more →Invoice & get paid
Bill accurately, chase less, and reconcile in minutes.
Auto-Invoicing & Payments
Invoices go out the moment the delivery lands, with payment built into the same flow.
Learn more →Credits & Returns
Handle short deliveries, rejections and returns without a spreadsheet argument.
Learn more →Accounting Sync
Sync invoices, credits and payments with Xero, MYOB and QuickBooks — no double entry.
Learn more →Xero Integration
Finalised orders posted to Xero as invoices, with your own account codes, GST treatment and contact matching.
Learn more →MYOB Integration
Finalised orders recorded on your MYOB AccountRight company file, against your own income accounts and tax codes.
Learn more →QuickBooks Online Integration
Finalised orders posted to QuickBooks Online — and payments recorded there flow back and settle the order.
Learn more →Stock, buying & margin
Know what you hold, what to buy, and what you're actually making.
Inventory Intelligence
Stocktakes, shrinkage alerts and smart reordering that flag problems before they cost you.
Learn more →Purchasing & Auto-POs
Purchase orders raised automatically from real demand instead of from memory.
Learn more →Vendor Invoice Matching
Three-way matching that catches overcharges and price creep before you pay them.
Learn more →Catalogue Management
One product record carrying units, pack sizes, categories, tax, storage areas, cost and every price list.
Learn more →Price List Management
Fixed or margin-based price lists assigned per customer, overridden line by line, live the moment you save.
Learn more →Catalogue Imports
Load or reprice a whole product list from a spreadsheet, with a preview before anything is written.
Learn more →Analytics & Reporting
Six reports built from the orders you already took — revenue, customers, products, lapsed accounts and trends.
Learn more →Supplier Dashboard
One screen that opens on what is outstanding: picking, dispatch, uninvoiced deliveries and failed exports.
Learn more →Margin & COGS Analytics
Live margin by product, customer and delivery run — not a month-end surprise.
Learn more →Open Pantry features — common questions
What features does Open Pantry include for food wholesalers?
Open Pantry covers the full wholesale cycle: order capture (including AI capture of emailed, texted and photographed orders), a branded ordering app for your customers, standing and recurring orders, per-customer pricing and promotions, digital pick and pack, selling the same product by carton, tray or each, delivery routing with live ETAs, lot tracking and FEFO picking, automatic invoicing and payments, credits and returns, accounting sync with Xero, MYOB and QuickBooks, inventory and stocktakes, purchasing with automatic purchase orders, three-way vendor invoice matching, and live margin and COGS analytics.
Do I have to take every feature, or can I start with just one part?
You can start with one part. Most suppliers begin with order capture and the branded ordering app, because that is where the manual typing is, then switch on pick and pack, invoicing and inventory as they go. Every feature works on its own and works better alongside the others.
Which features are included on which plan?
Ordering, pick and pack, delivery and invoicing are core. Accounting sync and inventory sit on the Pro plan. AI order capture and the white-label branded ordering app sit on the Enterprise plan. The pricing page sets out exactly what is in each plan.
Does Open Pantry replace my accounting software?
No. Open Pantry runs the ordering, fulfilment and invoicing side, then syncs invoices, credits and payments into Xero, MYOB or QuickBooks so your accountant keeps working the way they already do. You do not enter anything twice.
Can Open Pantry handle products sold by weight or by different units?
Yes. The same product can be sold by carton, tray, kilogram or each, with the price, the pick slip and the invoice all reflecting the unit the customer actually ordered in. Catch-weight items are priced on the weight that was picked.
How long does it take to get set up?
Most suppliers are taking live orders within a few weeks. Your catalogue and customer list are imported for you, and you can run Open Pantry alongside your current process while your customers move across.
Do my customers need to download an app to order from me?
They can, but they do not have to. Venues can order through your branded app, through the web, or keep emailing and texting exactly as they do now — AI order capture reads those and turns them into real orders on your system.
Is Open Pantry a marketplace where other suppliers can see my customers?
No. Open Pantry is your own software. Your catalogue, your pricing and your customer list are yours alone, and no other supplier can see them.
See it running on your own catalogue
We will load your products and your customers, and walk you through the features that matter to your run.