Open Pantry
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Open Pantry
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ADVANCED DELIVERYNEW

Advanced Delivery Management: Zones, Load-Out Scans, COD and Proof at Every Stop

For wholesalers running their own trucks, Open Pantry adds the controls a busy fleet needs on top of runs and live ETAs: delivery zones by postcode, a pre-start vehicle checklist, carton scanning at load-out, cash on delivery with an end-of-run cash-up, crates and empties balances, and an exceptions inbox for every short, refusal or partial drop. Courier and click-and-collect orders sit in their own lanes, off the runs.

  • Nothing leaves the dock short: every carton scanned onto the van before the run starts
  • Per-line shorts with reason, photo and signature — and a credit note drafted for you
  • Cash on delivery, crates and exceptions reconciled per run, back at base
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★★★★★  Trusted by 600+ suppliers

Open Pantry runs board lane with pre-start and load-out status, COD and added-live stops, beside the driver app collecting cash and a signature
Recommended by:M&J ChickensFood & Drink BusinessFoodService REPGoogle ★★★★★
Built for food & beverage wholesalersMeatSeafoodProduceDairySmallgoodsBakeryBeverages

Where Delivery Days Go Wrong

A van leaves without two cartons and nobody knows until the customer rings

Shorts and refusals are scribbled on the docket, and the credit is raised days later

Cash on delivery comes back in an envelope that never quite matches the invoices

Crates and empties go out every day and nobody can say who is holding them

How Advanced Delivery Works

1

Set zones and switch on what you need

Group postcodes into zones, then turn on the options your fleet uses — exceptions, load sheets, carton scans, COD, crates, pre-starts.

2

Check the van and scan the load

The driver completes the pre-start checklist and scans every carton onto the van. Anything missing is flagged before the run leaves.

3

Record what really happened at each stop

Delivered quantity per line, reason for any short, photo, signature, cash collected and crates swapped — even without signal.

4

Reconcile back at base

Review exceptions and approve credits, close the cash-up per run, and keep crate balances per customer up to date.

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Delivery zones and load sheets

Group postcodes into zones with their own delivery days. Unassigned orders show their zone, or a clear “Outside zones” tag. Moving existing customers into zones runs as a dry run first and can be undone within 30 days. Each run gets a load sheet that groups cartons by frozen, chilled and ambient.

  • Dry run before any customer moves
  • Load sheet per run by temperature group
Open Pantry delivery zones by postcode with delivery days, and a run load sheet grouping frozen, chilled and ambient cartons

Before the truck leaves

A pre-start checklist you define — tyres, fridge unit, load secure — is completed in the driver app, and a defect emails the office. At load-out the driver scans every carton; any that weren’t scanned are listed by customer before the run starts. Need to add a late order? Drop it onto a live run and the driver accepts it in the app.

  • Pre-start defects email the office
  • Unscanned cartons stop a short load
Open Pantry driver pre-start vehicle checklist with a defect, and a load-out carton scan showing two cartons not yet scanned

At the door

Drivers record the delivered quantity line by line, with a reason, photo and signature for anything short or refused. A partial delivery drafts a credit note for exactly what wasn’t delivered. Gate codes and unattended-drop instructions show to the assigned driver only, and the app keeps working offline, syncing each stop once.

  • Credit = what was ordered minus what was delivered
  • Offline completion that syncs once
Open Pantry driver app completing a partial delivery with per-line shorts, reasons, a photo and the customer’s signature

Back at base

An exceptions inbox collects every short, refusal and partial so the office can approve or amend the credit. Cash on delivery is reconciled per run in the cash-up, expected against collected. Crate balances are kept per customer, and delivery performance reports export to CSV. Courier and collection orders have their own lanes, with dockets and a no-login run sheet for couriers.

  • Cash-up per run
  • Crate and empties statement per customer
Open Pantry delivery exceptions inbox, run cash-up, crates and empties balances and courier and collection lanes
More product lines purchased
24%
Your always-on branded store and app put your full range in front of customers, so baskets grow.
Less order-processing cost
95%
AI order capture and auto-invoicing remove the manual keying between order and books.
Fewer picking errors
80%
Tablet pick & pack with FEFO lot and expiry tracking catches shorts and wrong items before they ship.

Real gains suppliers report after moving ordering, fulfilment and invoicing onto Open Pantry.

Every Drop Flows Back Into Your Books

M&J Chickens

Trusted by M&J Chickens

$175m+
Annual turnover

M&J Chickens use Open Pantry to move ordering out of calls and messages and into one digital workflow — giving customers a smooth ordering experience and giving the team fewer errors and less admin.

Alex Ortiz — Head of Sales

“Moving to a digital process has transformed our ordering process which is now faster through our own mobile apps.”

Alex Ortiz — Head of Sales
Alex Ortiz — Head of Sales
M&J Chickens
Get a DemoSee how their setup works →

Why not use a separate fleet app?

A standalone delivery app means re-keying the day’s orders, and what drivers record at the door never reaches your credits, invoices or stock without someone typing it in again. In Open Pantry the run is built from the orders already in the system, and every short, cash collection and crate swap lands on the same order record your office works from.

Separate fleet app and paper dockets versus Open Pantry advanced delivery — re-keyed orders and late credits versus runs built from orders and shorts that become credits

Open Pantry for food suppliers in the United Kingdom

UK food and beverage wholesalers use Open Pantry to take orders from restaurants, cafés and venues online, with every order flowing to picking, invoicing and accounting.

Plans priced in
GBP — see UK pricing
Accounting sync
Xero, Sage and QuickBooks Online
Can UK food suppliers use Open Pantry?

Yes. Wholesalers and distributors in the United Kingdom use Open Pantry to take orders from restaurants, cafés and venues through their own branded ordering app and online store. Plans are priced in GBP, and orders and invoices sync with Xero, Sage and QuickBooks Online.

Is there a free plan for suppliers in the United Kingdom?

Yes. The free plan lets you list products and receive unlimited orders. Paid plans add accounting, inventory and delivery tools, come with a free trial and are priced in GBP.

Questions Suppliers Ask About Advanced Delivery

What does Advanced Delivery add to delivery runs?＋
It adds fleet controls on top of runs, the driver app and live ETAs: delivery zones by postcode, run load sheets, a pre-start vehicle checklist, load-out carton scanning, adding a stop to a live run, per-line shorts with photo and signature, cash on delivery and cash-up, crates and empties, an exceptions inbox and delivery performance reporting.
Which plan is it on?＋
Advanced Delivery is part of the Enterprise plan. Each option is switched on separately, so you only see the tools your fleet uses. Standard delivery runs, the driver app and live ETAs remain available on the plans that include them — see our pricing page for details.
How does a short or refused line become a credit?＋
The driver records the delivered quantity per line with a reason. Open Pantry drafts a credit for what was ordered minus what was delivered, at the invoiced price, and the office reviews it in the exceptions inbox before it is issued. The original order and invoice totals are never rewritten.
What happens if a carton isn’t scanned at load-out?＋
The driver sees which cartons haven’t been scanned, grouped by customer, before starting the run. They can go back and scan them, or mark a carton as delivered with an unreadable label so the exception is recorded rather than hidden.
Does the driver app work without mobile signal?＋
Yes. Completed stops, including signatures and photos, are saved on the phone and sent once when it reconnects, so a dead spot never loses a delivery or creates a duplicate.
How does cash on delivery work?＋
Switch cash on delivery on for a customer or a single order. The driver sees the amount to collect at the stop and records what was taken. Back at base, the cash-up for each run shows expected against collected so it can be closed and reconciled. Cash-up records the amounts; it doesn’t post entries to your accounting.
Can I track crates, tubs and other returnables?＋
Yes. Set up your crate types, and drivers record how many were dropped and collected at each stop. Open Pantry keeps a running balance per customer, with a movement history and a statement you can review.
What are delivery zones for?＋
Zones group postcodes so you can organise runs and delivery days by area. New orders are tagged with their zone, or flagged as outside every zone. Moving existing customers into zones is previewed first and can be undone within 30 days.
Can I add an order to a run that has already left?＋
Yes. Drag the order onto the live run and the driver gets an added-stop banner to accept in the app. You can undo it before the driver accepts.
What about orders going by courier or being collected?＋
Each customer has a delivery method — your run, courier or collection — and you can change it for a single order. Courier and collection orders sit in their own lanes. You can book with Starshipit where it’s connected, or send email couriers a manifest, CSV, delivery dockets and a run sheet that needs no login.
Can drivers record delivery temperatures?＋
Yes. For chilled and meat runs, drivers record the van temperature and a product probe reading at the drop. The reading is saved to the order, and a failed reading is flagged for review.

Works Even Better With

Delivery Routes & Live ETAs

Runs built from the day’s orders, a driver app and live ETAs your customers can see.

Explore →

Credits & Returns

Shorts and refusals recorded at the door become credits without a spreadsheet argument.

Explore →

Digital Pick & Pack

Cartons packed and labelled on a tablet, ready to scan onto the van at load-out.

Explore →

Run a Tighter Fleet From This Week.

Join 600+ Australian suppliers running their ordering, fulfilment and invoicing on Open Pantry.

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