To order from M&J Chickens online, sign in at mandjchickens.theopenpantry.com with the credentials emailed by Open Pantry, browse or search the M&J catalogue, add items and quantities, save regulars as favourites, then review the cart, choose a delivery day and submit. Delivery and payment terms stay as they are.
Key takeaways
- Login details are emailed from noreply@mandjchickens.theopenpantry.com and may land in spam.
- Sign in at mandjchickens.theopenpantry.com, or use the Open Pantry app on iOS and Android.
- Favourites save commonly ordered M&J items so the next order takes seconds.
- Review the cart, pick a delivery day or accept the next available, then submit.
- Orders are delivered as normal on existing M&J payment terms.
- Mistakes, cancellations and missed cut-offs are handled by phoning M&J directly.
In this guide 9 sections
Getting Started with Your M&J Online Ordering
Welcome to M&J Online Ordering
Order faster, more accurately, and from any device using your new M&J account powered by Open Pantry.
Section 1: How to Login
Step 1: Check Your Inbox
Your login details were sent to you by Open Pantry (noreply@mandjchickens.theopenpantry.com).
If you can’t find the email:
- Check your Spam/Junk folder.
- Add that address to your contacts so you don’t miss future updates.
Still can’t locate it? Ask your M&J representative to resend your credentials.
Step 2: Sign In
- Go to mandjchickens.theopenpantry.com.
- Enter your email and password.
- Click Sign In to Your Account.
Optional – Use the Mobile App
- Download the Open Pantry App for faster, on-the-go ordering:
Apple Store | Google Play
💡 For the best experience, we recommend using the latest version of your web browser, ideally Chrome or Safari.
Section 2 – Placing Your First Order
Step 3: Browse and Add Products
- View your regular M&J range or search the full catalogue.
- Select items and quantities.
- Use the ⭐ Favourites feature to save common items for next time.
Step 4: Confirm Your Order
- Review your cart carefully before submitting.
- Select your delivery day or just use the next available day as default
- Confirm and click Submit Order.
Your order will be delivered as normal on your existing payment terms.
Need Help? We’ve Got You Covered.
If you need any assistance, our dedicated support team is ready to help:
- 💬 Chat with our AI assistant directly in Open Pantry
- 📞 Phone M&J Support: (02) 9550 3611
- 📧 Email Support:
- M&J Chickens: info@mandjchickens.com.au
- Open Pantry: info@theopenpantry.com
Section 4 – Frequently Asked Questions
I didn’t receive my login credentials
Check your Spam/Junk folder and add noreply@mandjchickens.theopenpantry.com to your contacts. If still missing, ask M&J to resend them.
How do I get new credentials?
Contact your M&J representative and request a reset.
How do I see more products?
Ask M&J to expand your product visibility based on your account setup.
How do I pay?
Continue paying through your usual terms and methods with M&J.
I made a mistake in my order – how do I fix it?
Contact M&J immediately to adjust your order.
Can I add to an order after placing it?
Place another order and call M&J to see if it can be consolidated.
Can I delete an order?
Call M&J to cancel or stop an order that’s already submitted.
I missed the cut-off time – can I still order?
Please call M&J to check if they can accommodate your order.
Thank you for ordering with M&J Chickens.
We’re excited to make your ordering simpler, faster and more accurate than ever - so you can focus on what matters most in your kitchen.
Frequently asked questions
How do I log in to the M&J Chickens online ordering portal?
Your login details were sent by Open Pantry from noreply@mandjchickens.theopenpantry.com. Go to mandjchickens.theopenpantry.com, enter your email and password, and click Sign In to Your Account. If you cannot find the email, check your spam or junk folder and add that address to your contacts; if it is still missing, ask your M&J representative to resend your credentials.
What do I do if I did not receive my M&J login credentials?
Check your spam or junk folder first and add noreply@mandjchickens.theopenpantry.com to your contacts so you do not miss future updates. If the email is still missing, ask M&J to resend them. To get new credentials at any time, contact your M&J representative and request a reset.
How do I place my first order with M&J Chickens on Open Pantry?
View your regular M&J range or search the full catalogue, select items and quantities, and use the Favourites star to save common items for next time. Then review your cart carefully, select your delivery day or use the next available day as the default, and click Submit Order. The order is delivered as normal on your existing payment terms.
Can I change or cancel an M&J order after I have submitted it?
Contact M&J immediately to adjust an order with a mistake in it, and call M&J to cancel or stop an order that has already been submitted. To add items, place another order and call M&J to see whether it can be consolidated with the first one. If you have missed the cut-off time, phone M&J to check whether they can still accommodate the order.
How do I see more M&J products in my catalogue, and how do I pay?
Product visibility is set per account, so ask M&J to expand yours based on your account setup. Payment does not change with the new system: continue paying through your usual terms and methods with M&J. For help, chat with the AI assistant inside Open Pantry, phone M&J support on (02) 9550 3611, or email info@mandjchickens.com.au or info@theopenpantry.com.
