Open Pantry
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FOOD SAFETY & RECALLSNEW

Food Safety & Recalls: Checks, Records and Lot Recalls Where Your Stock Already Lives

Open Pantry’s food safety area helps food wholesalers keep their food safety records in the same system that holds their stock, orders and deliveries. Scheduled checks run on a phone with limits and corrective actions, every receipt gets a goods-in check, drivers record delivery temperatures, certificates remind you before they expire, and a recall starts from the lot — listing every customer who received it and tracking each one until they confirm.

  • Daily and goods-in checks on a phone, with a corrective action whenever a reading fails
  • Start a recall from a lot: affected customers are listed, emailed and tracked until they confirm
  • Append-only records and a one-click auditor export as PDF or CSV
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★★★★★  Trusted by 600+ suppliers

Open Pantry food safety Today screen showing completed coolroom checks, a due goods-in check and a live lot recall with customer confirmations
Recommended by:M&J ChickensFood & Drink BusinessFoodService REPGoogle ★★★★★
Built for food & beverage wholesalersMeatSeafoodProduceDairySmallgoodsBakeryBeverages

Food Safety Records Shouldn’t Live on a Clipboard

Temperature sheets in the coolroom get wet, lost or filled in at the end of the week

A recall lands on a Friday afternoon and nobody can say quickly which customers got the lot

Supplier certificates expire quietly until an auditor or a customer asks for them

Pulling three months of checks for an audit means a week of digging through folders

How Food Safety Works in Open Pantry

1

Switch on what you need

Turn on goods-in checks, daily checks, recall notices, certificates, mock recalls and allergens one at a time — nothing changes until you do.

2

Checks come due on the Today list

Each check has its own schedule, role and limits. Today shows what is due, what is overdue and any open corrective actions.

3

A failed reading raises an action

Over the limit means a corrective action to record and close, and on receipt the line can be accepted, rejected or held.

4

Everything lands in one log

Checks, goods-in, delivery temperatures and recalls are stored as append-only records, ready to export for your auditor.

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A goods-in check on every receipt

When a purchase order is received, the goods-in check records the truck temperature and cleanliness, then each line’s temperature, packaging, label, lot and use-by. A line that fails can be accepted, rejected or held, and a rejected line emails the vendor automatically.

  • Runs inside the normal PO receive
  • Rejected lines email the vendor
Open Pantry goods-in check on a purchase order receipt with per-line temperature, packaging, label and use-by checks and a failed line to reject or hold

Recalls that track every customer

Start a recall from the lot. Open Pantry traces every customer who was sent that stock, walks you through reason, risk and action, and emails each customer a link to a confirm page that needs no login — quantity on hand, what they did with it and an optional photo. The tracker shows who has opened and confirmed, with chase, call notes and a PDF report when you close it.

  • Lot trace through picking and invoicing
  • Destroy or return-to-vendor recorded against the stock
Open Pantry recall tracker for a lot showing each customer’s opened and confirmed status beside the no-login customer confirm page

Daily checks and delivery temperatures

Build check templates with a frequency, a schedule, a role and limits — coolrooms, freezers, cleaning, vehicles. Staff complete them on a phone, even without signal, and a supervisor signs off. On the road, drivers record the van and product probe temperature at the drop, and the reading is saved to the order.

  • Limits and corrective actions on every check
  • Offline queue that syncs when back online
Open Pantry daily coolroom check with an over-limit reading and corrective action, beside the driver app delivery temperature check

Certificates, allergens and mock recalls

Keep your own and your vendors’ certificates with expiry reminders at 60, 30 and 7 days, and send a vendor a link to upload a renewed one. Record allergens, may-contain warnings, storage and origin on each product. Run a timed mock recall drill that reconciles quantities and saves the result for your records.

  • Vendor upload links — no login for the vendor
  • Mock recall drills saved as records
Open Pantry certificates list with expiry status, a product allergen and specification card, and a saved mock recall drill
More product lines purchased
24%
Your always-on branded store and app put your full range in front of customers, so baskets grow.
Less order-processing cost
95%
AI order capture and auto-invoicing remove the manual keying between order and books.
Fewer picking errors
80%
Tablet pick & pack with FEFO lot and expiry tracking catches shorts and wrong items before they ship.

Real gains suppliers report after moving ordering, fulfilment and invoicing onto Open Pantry.

Food Safety Records Connect to Everything Else

Lot Tracking & FEFOPurchase OrdersDriver AppQuality Hold
M&J Chickens

Trusted by M&J Chickens

$175m+
Annual turnover

M&J Chickens use Open Pantry to move ordering out of calls and messages and into one digital workflow — giving customers a smooth ordering experience and giving the team fewer errors and less admin.

Alex Ortiz — Head of Sales

“Moving to a digital process has transformed our ordering process which is now faster through our own mobile apps.”

Alex Ortiz — Head of Sales
Alex Ortiz — Head of Sales
M&J Chickens
Get a DemoSee how their setup works →

Why not keep the paper folder?

Paper records sit apart from the stock they describe. When a recall comes, someone has to match lot numbers to invoices by hand and ring every customer, and the confirmations end up in an inbox. In Open Pantry the lot, the customers who received it and their confirmations are one record — and the same log holds every check your auditor will ask for.

Paper food safety folder versus Open Pantry food safety — lost sheets and slow recalls versus phone checks, instant lot trace and an auditor export

Open Pantry for food suppliers in New Zealand

New Zealand food and beverage wholesalers use Open Pantry to take orders from restaurants, cafés and venues online, with every order flowing to picking, invoicing and accounting.

Plans priced in
NZD — see NZ pricing
Accounting sync
Xero, MYOB and QuickBooks Online
Supplier directory
2,000+ New Zealand wholesale food & beverage suppliers
Can New Zealand food suppliers use Open Pantry?

Yes. Wholesalers and distributors in New Zealand use Open Pantry to take orders from restaurants, cafés and venues through their own branded ordering app and online store. Plans are priced in NZD, and orders and invoices sync with Xero, MYOB and QuickBooks Online.

Is there a free plan for suppliers in New Zealand?

Yes. The free plan lets you list products and receive unlimited orders. Paid plans add accounting, inventory and delivery tools, come with a free trial and are priced in NZD.

Questions Suppliers Ask About Food Safety & Recalls

What does Open Pantry’s food safety area do?＋
It keeps your food safety records alongside your stock: scheduled checks with limits and corrective actions, goods-in checks when you receive a purchase order, delivery temperatures from the driver app, certificates with expiry reminders, allergen and specification details per product, mock recall drills, and lot recalls that track every affected customer until they confirm.
Does this make my business compliant?＋
No software can do that on its own. Open Pantry helps you keep complete, time-stamped records and makes them easy to find and export. Your food safety program, limits and procedures are still yours to set and follow, and you should check your limits against your own plan and local requirements.
How does a recall work?＋
You start it from the lot. Open Pantry lists every customer who was sent that lot, you choose the reason, risk, level and action, and each customer is emailed a link to a confirm page that needs no login. The tracker shows who has opened and confirmed, lets you chase or log a call, records destroyed or returned stock, and produces a PDF report when you close it.
Do my customers need an Open Pantry login to confirm a recall?＋
No. The recall email links to a public confirm page tied to that recall. The customer enters the quantity they hold, what they did with it and an optional photo, and their confirmation appears in your tracker straight away.
What is recorded in a goods-in check?＋
The truck temperature and cleanliness, then each line’s temperature, packaging, label, lot and use-by. A line that fails can be accepted, rejected or put on hold. Rejected lines email the vendor, and the receipt itself still goes through your normal purchase order receive.
Can staff complete checks without mobile signal?＋
Yes. Checks are completed on a phone or tablet, and if the device is offline the results are queued and sent when it reconnects. Each check can require a supervisor to sign off.
Can records be edited after they are saved?＋
Records are append-only. If something was entered wrongly you add a correction, and both the original and the correction stay in the log — which is what an auditor expects to see.
How do I give records to an auditor?＋
Filter the log and export it as a PDF or CSV. You can download the file or email the auditor a secure link that stays valid for 14 days.
How are delivery temperatures captured?＋
For chilled and meat runs, drivers record the van temperature and a product probe reading in the driver app when they complete the drop. The reading is checked against your target, saved to the order, and a failed reading is flagged for review.
What is a mock recall?＋
A timed practice recall. You pick a lot, Open Pantry traces where it went, and you reconcile the quantities. The drill and its time are saved as a record, so you can show you have tested your recall process.
Which plan includes food safety?＋
Recall notices, mock recalls and product allergens are available on every plan. Goods-in checks, daily checks and certificates are part of the Enterprise plan. See our pricing page or book a demo to find the right fit.
Does it work with quality hold and lot tracking?＋
Yes. Recalls use your lot tracking to find every customer, and when quality hold is switched on a failed goods-in line or a recalled lot is held so it cannot be picked or sold until you release, write off or return it.

Works Even Better With

Lot Tracking, Expiry & FEFO

Lots and use-by dates tracked from receipt to invoice — the trace every recall starts from.

Explore →

Purchasing & Auto-POs

Purchase orders raised from real demand, with the goods-in check built into receiving.

Explore →

Advanced Delivery Management

Pre-start checks, load-out scans and delivery temperatures recorded on every run.

Explore →

Keep Every Food Safety Record in One Place.

Join 600+ Australian suppliers running their ordering, fulfilment and invoicing on Open Pantry.

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