Food Safety & Recalls: Checks, Records and Lot Recalls Where Your Stock Already Lives
Open Pantry’s food safety area helps food wholesalers keep their food safety records in the same system that holds their stock, orders and deliveries. Scheduled checks run on a phone with limits and corrective actions, every receipt gets a goods-in check, drivers record delivery temperatures, certificates remind you before they expire, and a recall starts from the lot — listing every customer who received it and tracking each one until they confirm.
- Daily and goods-in checks on a phone, with a corrective action whenever a reading fails
- Start a recall from a lot: affected customers are listed, emailed and tracked until they confirm
- Append-only records and a one-click auditor export as PDF or CSV
★★★★★ Trusted by 600+ suppliers
Food Safety Records Shouldn’t Live on a Clipboard
Temperature sheets in the coolroom get wet, lost or filled in at the end of the week
A recall lands on a Friday afternoon and nobody can say quickly which customers got the lot
Supplier certificates expire quietly until an auditor or a customer asks for them
Pulling three months of checks for an audit means a week of digging through folders
How Food Safety Works in Open Pantry
Switch on what you need
Turn on goods-in checks, daily checks, recall notices, certificates, mock recalls and allergens one at a time — nothing changes until you do.
Checks come due on the Today list
Each check has its own schedule, role and limits. Today shows what is due, what is overdue and any open corrective actions.
A failed reading raises an action
Over the limit means a corrective action to record and close, and on receipt the line can be accepted, rejected or held.
Everything lands in one log
Checks, goods-in, delivery temperatures and recalls are stored as append-only records, ready to export for your auditor.
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A goods-in check on every receipt
When a purchase order is received, the goods-in check records the truck temperature and cleanliness, then each line’s temperature, packaging, label, lot and use-by. A line that fails can be accepted, rejected or held, and a rejected line emails the vendor automatically.
- Runs inside the normal PO receive
- Rejected lines email the vendor
Recalls that track every customer
Start a recall from the lot. Open Pantry traces every customer who was sent that stock, walks you through reason, risk and action, and emails each customer a link to a confirm page that needs no login — quantity on hand, what they did with it and an optional photo. The tracker shows who has opened and confirmed, with chase, call notes and a PDF report when you close it.
- Lot trace through picking and invoicing
- Destroy or return-to-vendor recorded against the stock
Daily checks and delivery temperatures
Build check templates with a frequency, a schedule, a role and limits — coolrooms, freezers, cleaning, vehicles. Staff complete them on a phone, even without signal, and a supervisor signs off. On the road, drivers record the van and product probe temperature at the drop, and the reading is saved to the order.
- Limits and corrective actions on every check
- Offline queue that syncs when back online
Certificates, allergens and mock recalls
Keep your own and your vendors’ certificates with expiry reminders at 60, 30 and 7 days, and send a vendor a link to upload a renewed one. Record allergens, may-contain warnings, storage and origin on each product. Run a timed mock recall drill that reconciles quantities and saves the result for your records.
- Vendor upload links — no login for the vendor
- Mock recall drills saved as records
- More product lines purchased
- 24%
- Your always-on branded store and app put your full range in front of customers, so baskets grow.
- Less order-processing cost
- 95%
- AI order capture and auto-invoicing remove the manual keying between order and books.
- Fewer picking errors
- 80%
- Tablet pick & pack with FEFO lot and expiry tracking catches shorts and wrong items before they ship.
Real gains suppliers report after moving ordering, fulfilment and invoicing onto Open Pantry.
Food Safety Records Connect to Everything Else
Trusted by M&J Chickens
- $175m+
- Annual turnover
M&J Chickens use Open Pantry to move ordering out of calls and messages and into one digital workflow — giving customers a smooth ordering experience and giving the team fewer errors and less admin.
“Moving to a digital process has transformed our ordering process which is now faster through our own mobile apps.”
Why not keep the paper folder?
Paper records sit apart from the stock they describe. When a recall comes, someone has to match lot numbers to invoices by hand and ring every customer, and the confirmations end up in an inbox. In Open Pantry the lot, the customers who received it and their confirmations are one record — and the same log holds every check your auditor will ask for.
Open Pantry for food suppliers in the United States
US food and beverage wholesalers use Open Pantry to take orders from restaurants, cafés and venues online, with every order flowing to picking, invoicing and accounting.
- Plans priced in
- USD — see US pricing
- Accounting sync
- QuickBooks Online and Xero
- Supplier directory
- 2,100+ US wholesale food & beverage suppliers
Can US food suppliers use Open Pantry?
Yes. Wholesalers and distributors in the United States use Open Pantry to take orders from restaurants, cafés and venues through their own branded ordering app and online store. Plans are priced in USD, and orders and invoices sync with QuickBooks Online and Xero.
Is there a free plan for suppliers in the United States?
Yes. The free plan lets you list products and receive unlimited orders. Paid plans add accounting, inventory and delivery tools, come with a free trial and are priced in USD.
Questions Suppliers Ask About Food Safety & Recalls
What does Open Pantry’s food safety area do?＋
Does this make my business compliant?＋
How does a recall work?＋
Do my customers need an Open Pantry login to confirm a recall?＋
What is recorded in a goods-in check?＋
Can staff complete checks without mobile signal?＋
Can records be edited after they are saved?＋
How do I give records to an auditor?＋
How are delivery temperatures captured?＋
What is a mock recall?＋
Which plan includes food safety?＋
Does it work with quality hold and lot tracking?＋
Works Even Better With
Lot Tracking, Expiry & FEFO
Lots and use-by dates tracked from receipt to invoice — the trace every recall starts from.
Explore →Purchasing & Auto-POs
Purchase orders raised from real demand, with the goods-in check built into receiving.
Explore →Advanced Delivery Management
Pre-start checks, load-out scans and delivery temperatures recorded on every run.
Explore →Keep Every Food Safety Record in One Place.
Join 600+ Australian suppliers running their ordering, fulfilment and invoicing on Open Pantry.
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