What is a Price Exception?

Price exceptions override the standard prices or profit margins on your products. Price exceptions can be used for customers who you have agreed on a specific price on a certain product, or for products you’d like to sell at a clearance price etc. A price exception enables you to further customise your pricing by enabling the product to be excluded from the standard pricing applied to that price list. For example, the price of 1.5kg Spinach for “Gold Tier” customers is $10 (30%) but a specific customer has negotiated a better price of $9 for 1.5kg, instead of giving everyone on gold tier that new price, you can edit the product price for that one customer exclusively, whilst the rest of their products remain at the standard gold tier profit margin.

Price exceptions can still be applied in the form of a margin.For example, giving a gold tier 30% profit margin customer a specific product for only a 20% profit margin, this will not affect the pricing of that item for other customers or for the remainder of the products on their list.