Nobody counted the delivery? Confirming an invoice on the supplier's figures

Quick answer: If nobody counted a delivery at the door, you can still finish the invoice. On the review screen, click Accept the supplier’s figures as the count →, then Confirm. The invoiced quantities are recorded as received, in your name, and the delivery is checked off.

Why the invoice is waiting on a count

Open Pantry won’t sign for goods that nobody checked. When a delivery hasn’t been checked off, the invoice review shows a Not counted chip. The confirm bar at the bottom also lists Count the delivery as a job still to do. You have three ways to clear it.

Option 1: count it on this screen

Type what actually came off the truck into the Received column. Anything short becomes one credit request to the supplier when you confirm. A progress bar shows how many lines are counted.

Option 2: count all as billed

If you’ve checked the goods and everything arrived, click Count all as billed. This fills Received with the invoiced quantity on every uncounted line. You can still change any line by hand.

Option 3: accept the supplier’s figures

Use this when nobody physically counted the goods and you’re happy to go on the supplier’s word.

1. Click the Not counted chip to open the count panel.
2. Click Accept the supplier’s figures as the count →.
3. A note confirms their quantities will be recorded as the count, in your name, when you confirm. The chip changes to Counting on supplier’s figures · in your name.
4. Finish the other lines and click Confirm.

What happens when you confirm

• The invoiced quantities become the received count, recorded in your name.
• The delivery is checked off. If the invoice didn’t match an order, it’s added to your Orders as an off-platform delivery.
• Your inventory and food costs update from those quantities.
• The record is honest about it. The chip reads Counted on supplier’s figures, and the summary says the delivery was checked off on the supplier’s figures.

Any line someone already counted by hand keeps their figure. A delivery the kitchen already checked off is never overwritten, and in that case the option isn’t offered.

After confirming

The Invoice reviewed summary shows what changed. If your accounting system is connected, click Send bill to … now (the button shows your provider’s logo), or click Done to send it later.

Tip: ⚡ Accept all & send uses the supplier’s figures for an uncounted delivery too. Its preview tells you so before anything happens.