How do I chase up my order or delivery?

Quick answer: if your supplier manages their deliveries through Open Pantry, the live status of your order — from confirmed through to delivered — is shown against the order in Order History. If they don’t, the fastest way to chase it up is to contact the supplier directly.

Open Order History and find the order. Suppliers who run their logistics through Open Pantry update the order as it moves through their operation, so the status you see there is current: confirmed, picked, packed, out for delivery, delivered.

If the order isn’t showing a delivery status, your supplier handles deliveries outside Open Pantry. Reach out to them directly — their contact details are on their supplier page and on your order confirmation email — and they’ll be able to tell you where your delivery is.

If something is missing when the delivery arrives, check the order off in Open Pantry and mark what was short — a credit request goes to the supplier automatically.