Back

What login details does my customer receive?

When you add a customer, the Send invite now switch decides when they get access:

  • On — we email them a welcome invite with login details straight away.
  • Off — they are saved as Not invited, so you can finish setting them up first (pricing, visibility, delivery days) and send the invite when everything’s ready.

Customers don’t receive a password from you — they’re sent an email to create or access their own account securely. To send a not-yet-invited customer their invite, or remind someone to log in, open the ⋯ menu on their row in Customers and choose Send invite or Nudge to log in. See How do I help a customer log in?