AI order importing: credit, pricing and the Enterprise monthly allowance

Quick answer: AI order importing uses prepaid credit. Each order that is processed successfully costs your per-order rate. Failed or rejected orders are free. On Enterprise, Open Pantry can also include a monthly allowance. It’s used before your paid credit, refills on the 1st and lapses if you don’t use it. Check both under Imported Orders → settings (gear icon) → Payments.

Where do I see my credit and rate?

1. Go to Orders → Imported Orders.
2. Click the gear icon (top right) to open Imported Order Settings, then choose the Payments tab. You can also click the Credits chip next to Upload Order.

At the top you’ll see:

• Credit balance — your paid credit, and roughly how many processed orders it covers.
• Included this month — only if you have an Enterprise allowance (see below).
• This month — orders processed, the amount used, and how many failed or were rejected (not charged).
• Your rate — the price per processed order. EDI and Shopify orders have a lower rate, because structured orders cost less to process.

Don’t see a Payments tab? Billing for AI order importing isn’t switched on for your account yet. Email info@theopenpantry.com and we’ll turn it on.

How do I top up?

1. On the Payments tab, click Top up credit.
2. Pick a credit pack. Larger packs may include bonus credit.
3. Choose your saved card or Use a different card, then click Pay.

To stay topped up automatically, turn on Auto-recharge. Then choose When my balance falls below an amount and which pack to automatically buy. AI order importing charges the same card as your subscription, which you manage in My Account → Billing → Payment Method.

If your balance is low, a banner appears on Imported Orders. Imports pause at $0.00. New orders wait in Pending Review without being processed until you top up.

How does the Enterprise monthly allowance work?

Enterprise accounts can have a set amount of AI order importing included each month. Open Pantry sets the amount as part of your plan, so talk to us to add or change it. When you have one:

• Included this month shows what’s left, for example “$149.80 of $150.00”, and about how many orders that covers.
• Processed orders use the allowance first. Your paid credit is only used once the allowance runs out.
• It resets on the 1st of each month. Unused allowance lapses and doesn’t carry over. Your paid credit never expires this way.
• If your plan changes from Enterprise, the allowance stops being used until you’re back on Enterprise.

Under Usage & billing history, each month’s allowance shows with an Included pill. Unused allowance at month end shows as Lapsed, and orders it covered are tagged included.

Tip: For how importing itself works (forwarding emails, the confidence threshold and reviewing orders), see Imported Orders: turning emailed and PDF orders into digital orders.