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Help

How do I get help?

Your account settings live in the same place either way, but how you get there depends on how wide your browser window is:

  • Wide window: click your company name in the top right, then choose the setting you want.
  • Narrow window: the left menu collapses to icons — click the button in the top left, then your company name at the bottom of the menu.
The collapsed menu opened from the hamburger button, with the company name at the bottom
  1. Open Help. The assistant answers from our help guides — type your question in Ask a question, or pick one of the shortcuts such as custom pricing, hiding products, running a promotion or digitising emailed orders.
  2. The Help Centre panel on the right links to all the articles, grouped by topic.
  3. If you would rather speak to someone, click Talk to a human. Your conversation goes with you, so you will not have to repeat yourself.
The Help and Support page with the assistant, Help Centre links and Talk to a human