Running a promotion

Quick answer: Create promotions and specials, run live or draft campaigns, and see how they perform from the Promotions and Specials dashboard.

Please note: Promotions may be a paid-plan feature and may need to be enabled on your account. If you don't see Promotions & Specials in your Products & Pricing menu, contact the Open Pantry team to have it switched on.

Promotions & Specials lets you put products on special and track how the campaign performs. Find it under Products & Pricing → Promotions & Specials and click Create Promotion.

How do I create a promotion?

1. Go to Products & Pricing → Promotions & Specials and click Create Promotion.
2. Choose the discount mechanic — for example Percent Off — and set what it applies to.
3. Set the promotion live. Campaigns show as Live or Draft, so you can prepare one and publish it when you're ready.

What can I do from the Promotions dashboard?

• Smart Promotions — suggested deals to inspire your next campaign.
• Eligibility — control which customers a promotion applies to.
• Preview — check how the promotion will look before you publish.
• Reporting — track results such as live promotions, promoted revenue and incremental margin, and see any campaigns needing attention.

Tip: Keep an eye on the margin figures in reporting so a discount drives volume without eroding profit more than you intend.