Recording damaged or short deliveries from your vendors and raising a claim

Quick answer: When you receive a purchase order, record anything damaged or short on the line. Open Pantry can raise a supplier claim (numbered SC-…) that you send to the vendor and track until they credit you. Part of Advanced stock control (Enterprise).

When you receive

1. Open the purchase order and click Receive.
2. Fill in the Damaged, Variance and Reason columns, and add a photo.
3. Tick Claim on the lines you want to claim for. You can also enter a probe temperature; a reading over the limit puts that stock on quality hold.

Working the claim

Go to Purchase orders → Supplier claims (a pill shows how many are open). From a claim you can send it to the vendor by email, record their credit, reject it, reopen it or add a note.