Your brand: running the ordering app under your own name and colours

Quick answer: On Enterprise you can run the customer ordering app under your own name: your own web address ending in .theopenpantry.com, your logo and your colours on the app and on the emails your customers get. Set it up under Company Profile & Settings → MY BRAND.

Where do I find it?

1. Open the account menu (top right) and choose Company Profile & Settings.
2. Scroll to the last block, MY BRAND, and click Show.

If you are not on Enterprise, you’ll see what white-label includes and a Talk to us button instead of the form.

How do I ask for my web address?

1. Under Your web address, type the name you want in front of .theopenpantry.com — for example yourcompany. Letters, numbers and hyphens only, 2 to 32 characters.
2. Check the preview line: “Your customers would order at …”.
3. Click Request address.

The address then shows as Awaiting approval. Open Pantry sets it up and emails you when it is Live. Some names are reserved (such as www or app), and a name someone else already has will be refused — just try another.

Only the account owner can request the address. Teammates see a note saying the owner can do it.

Can I set up my brand while I wait?

Yes. As soon as you have requested an address you can fill in the rest, so it is ready the moment the address goes live:

• Logo — click Upload new.
• Brand name — the name your customers see.
• Colours — ten colours, including Navigation bar, Primary button, Accent and Email header. Click the swatch to open the colour picker, choose a colour or enter a hex code, then Apply.
• Show a “request an account” link on the login page — tick it and give the link a label, such as “Open a trade account”.

The What your customers see panel shows a mock-up of the ordering app and an order email in your colours as you change them. Switch between Ordering app and Email to check both. When you’re happy, click Save brand.

What does Open Pantry set up for me?

Under Set up by Open Pantry you’ll see three things you can’t edit yourself:

• From address on emails — it has to be verified with our mail provider.
• Your app in the App Store and Your app on Google Play — the apps are published from our developer accounts.

Until they’re ready they show “Not set up yet” or “Not published yet”. Contact us to set them up or change them.

Can I change my address later?

Once it’s live, changing the name is done with Open Pantry — ask us and we’ll move it. Your logo, name and colours stay editable any time.

Tip: If you move off Enterprise, a brand you already have keeps working and stays editable. Requesting a new address needs Enterprise.