Restaurants
Browsing & ordering
How to Browse Supplier from Dashboard
How to browse suppliers - Browse by Category
How to browse supplier - Browse by Supplier
How to add a supplier
How to add a self managed supplier
Adding a new supplier from an invoice
Merging duplicate products and suppliers (Tidy up duplicates)
Orders
How to see my Order History
Completing an order (Checkout)
How to set up Automatic Ordering
How to add a purchase order number
How to Export My Order History
Checking off a delivery
Getting supplier invoices into Open Pantry
Reviewing an invoice: catch mistakes before you pay
Sending invoices to your accounting system
Nobody counted the delivery? Confirming an invoice on the supplier's figures
Uploading a big stack of invoices at once
Ordering by voice
Seeing the delivery temperature when you check off an order
Pantry lists
How to View your Pantry Lists
How to create a Pantry List
How to edit a Pantry List
How to create a Recurring Order
How to view my recurring orders
How to edit my recurring orders
Preparation Lists: plan the prep, order the gap
Menu costing
How to set up menu costing
Adding recipes
Entering the measurements
How to set yields and waste
How to add methods to your recipe
How to add allergens and dietary requirements to your recipe
How to multiply your recipe
How to set up your sub-recipes
How to add a sub-recipe to a main recipe
Menu Profit Manager: your menu's profit at a glance
Recipes, portions and batch costing
Import your recipes: photos, PDFs and spreadsheets
Purchase unit size and the AI suggest button
Price changes, cost history and the repricing queue
Is this ingredient cheaper somewhere else? The “Cheaper option” badge
Turning a recipe into a sub-recipe, and setting its batch size
Entering a pack size: type it the way the label reads
The repricing queue: which dishes need a new menu price
Inventory
How to set up inventory
How to do regular stocktaking
How to do stocktaking using barcodes
How to check off your orders and increase stock
How to add sales
How to add wastage
Add sub-measurements to your Inventory Lists .
Dashboard & tools
How to view the dashboard
Reporting
How to use reporting
Suppliers
Getting started
Pick & Pack: your operations board at a glance
Picking a wave
Packing an order
Delivery and delivery runs
Drivers and the driver app
Imported Orders: turning emailed and PDF orders into digital orders
Credits: requesting and approving customer credits
Tracking an order through its stages
Your supplier dashboard — the command centre
Ask Open Pantry — your AI assistant
Reports: how your business is going
Customer Overview & Risk Level
Quotes
Product Visibility — show or hide products per customer
Freight rules & delivery schedules
Supplier inventory
Running a promotion
Connecting & syncing your accounting
Invoices & getting paid
Batch and expiry tracking: picking first-expiring stock first (FEFO)
Sending orders by courier: booking, labels and tracking with Starshipit
How do I bring my Shopify store orders into Open Pantry?
How do I auto-forward customer order emails from Gmail or Outlook?
How do I help a customer log in? Sending a login nudge
Your brand: running the ordering app under your own name and colours
Getting paid by bank direct debit
Card surcharges: country default, your own rate and per-customer fees
Charging alcohol tax (WET) on your products
Texting a promotion to customers by SMS
AI order importing: credit, pricing and the Enterprise monthly allowance
Warehouse features: what each switch turns on
Scanners, the Floor app and scan-only mode
Sites, bins and stock by location
Cartons, pallets, SSCC labels, load out and trace
Holding stock for an order, “can be filled by” groups and the oversell limit
The picking and packing boards, wave builder and auto-assign
Pick by area: splitting waves across dry store, chiller and freezer
Scan-to-pick: confirming picks with barcodes
Catch weight: weighing items on a connected scale while picking
Labels & scales: label templates, Zebra printing, weight log and receiving by weight
Production runs, repacking and kits
Landed cost: adding freight, duty and customs to stock cost
Carcass breakdown, yields and cutting tests
Quality hold and waste reasons
Recording damaged or short deliveries from your vendors and raising a claim
Minimum shelf life for customers
Suggested purchase orders
Stock reports pack, price history and future prices
Food safety: daily checks, goods-in checks and records
Running a product recall and a mock recall
Certificates and product allergens
Delivery methods: own run, courier or customer collects
Delivery zones
Driver tools: pre-start checks, load-out scan, cash on delivery and cash-up
Tracking crates and empties
The delivery exceptions inbox
Recording delivery temperatures for chilled and meat orders
Online credit applications: taking new trade accounts without the PDF form
Connecting Sage Accounting
EDI orders from supermarkets and large buyers
Bringing WooCommerce store orders into Open Pantry
Taking orders by WhatsApp, SMS and voicemail
Chasing overdue invoices automatically with payment reminders
The Sales CRM: running your sales reps in Open Pantry
Voice ordering: letting customers order by voice
Reports → Customers: who’s at risk, slowing or gone quiet
Lapsed products and Cross-sell: who has stopped buying, and who could buy more
Reports → Products and the margin watchlist
The weekly summary email
Orders
How to export your shopping list
How to add a purchase order number
How to process orders
How to export your orders
How to send orders to your accounting system in bulk
Products
How to add products using a spreadsheet
How to add a single product manually
How to edit a product and the sell price
Product fields explained
How to hide or make visible a single product
Customers
How To View / Edit Customer Details
How to add customers from your Google or Outlook contacts
How to add a customer manually
How to Add Customer List
Price lists
What are price lists and how do they work
How to add a price list
How to delete a price list
How to Hide Price List for Specific Products
Price exceptions
What is a price exception (special price)?
How to add a price exception (special price)
General
Help